Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Watches Allure (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://watchesallure.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Everything is fine
Do not be ashamed to give-the packaging is very high quality and stylish. I hope it's not dark, as many people write here... delivery of the week to St. Petersburg, the courier brought home.
They look great, not cheap, in a box, fashionable for a gift. All is packed, screen, bracelet sealed,
Excellent watches for their price. Quickly delivered. Well and everything was carefully packed. Scratches, chips, rubbing, unpleasant smell is not. Strong buckle.
This is unreal cool, amazing, beautiful watches! I 've been waiting for them sooo) qualitatively packed, nice to open. There would be 10 stars, would put all 10! Many thanks to the brand and the store!
Looks great
Watch very cute and consistent with the description. Shipment well secured. Looks firmly, do not know just how quickly wytrze the color with belt, so I will add comment again after two, three weeks user.
Arrived early, well packed and perfect product! Note 10
Very beautiful watch! Well packed
Very satisfied with the order. It came two weeks before Bashkortostan. Quality is super! The color is very similar to the color of real gold. Thank you very much to the store!!!☺& Middot;
The clock is great! The dial is large, I thought it would be smaller. beautiful rose gold. the packing is generally fire! To whom for a gift, do not even doubt.
The box came a little crumpled. Watch is OK. The strap is adjustable on the hand. It looks very beautiful. Inside with a battery. Set the time and immediately went.
Zegarek jeszcze piękniejszy na żywo,warto kupować od tego sprzedawcy jestem bardzo zadowolona z zakupu.I napewno jeszcze będę korzystać z tego sklepu.Mega szczęśliwa!!!polecam z czystym sumieniem.Wysyłka tak jak należy.
Quality Pleased, excellent watches
Beautiful watches, look quality. The parcel home brought by The Courier, fast delivery. The watch was neatly packed in a bunch of bags and a box, all surfaces and straps are sealed with a protective film. I chose the color "pink gold", worried that a strong red shade will be, but no, color in reality as 585 gold. Looks decent. The strap and fastener are made very neatly. Only the chain of the strap a little plucked hairs on the hand, but not much, is acceptable. The clock's pretty heavy.
Very stylish, neat watches. I bought it on the recommendation of a blogger and never regretted it. They're gorgeous. When unraveling, the feeling that in the hands of a very expensive thing) delivery was from Russia for 3 days by courier home. Very satisfied with the purchase.
Everything matches the description, the watch looks expensive and well-made, the delivery was a bit slow but overall I’m satisfied.
Beautiful. I loved it. Thanks is like the picture, better than I expected. I recommend it.